Returns & Exchanges
Returns and exchanges will only be accepted where the product has not been worn, altered, washed and have all original tags attached. All returns must be returned within 14 days of the arrival of your order. Returns and exchanges will be posted back at the customer’s expense. In the event of items being exchanged it will be the responsibility of the customer to pay for the return postage and full postage of the exchange item back to them.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense.
Once we receive your return, your item will be examined. Please allow 7 business days for your original form of payment account to be refunded. (Credit card, Afterpay, PayPal, Klarna).
Reduced or SALE items cannot be exchanged or returned for change of mind or wrong size selection. All items purchased on SALE are FINAL SALE. This includes when a discount code is used.
The cost of the return shipping is at the customer’s expense and is non – refundable.
∙∙≫ Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.
∙∙≫ Earrings – Due to hygiene and healthy and safety reasons, we do not accept change of mind return requests earrings.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the return request, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
WHAT IF MY ITEM IS FAULTY?
Our apologies if you have received an item that is not in perfect condition.Please send us an email immediately at hello@oceadesign.com.au. Any product that arrives with a fault must be returned within 14 days of arrival of your order. Faulty goods will be assessed and if the item is inspected and considered ‘Faulty’ Ocea design will refund in full the original cost of the item and reimburse for any postage incurred to return the item to us.
Our products are made with the best quality full grain leather. All Ocea products have a 6 Month Warranty for manufactures faults. *Please note this excludes noticeable fair wear and tear. All of our leather is dyed individually, so each product colour will vary from one to the next, making each piece unique! No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality. Colour fading or darkening, marking and stretching as a result of regular usage, all add to the character of your bag, leather is made to last a long time and to get better with age.
This warranty does not cover a leather product that has been damaged by accident, neglect, normal wear and tear or other factors not due to defects in materials or workmanship
Still have questions? Please email us at hello@oceadesign.com.au
Or for more information click here: www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements
All returns are to be sent to ATT: Ocea design 125 Branyan street NORVILLE QLD 4670
