FREQUENTLY ASKED QUESTIONS
How long does it take for my order to be shipped?
∙∙≫ Orders placed after 9am (AEST) are processed and dispatched within 1-3 business day (excluding weekends and public hoildays). Please note during sale periods, there might be a slight delay with processing time frames.
How long does it take to ship internationally?
∙∙≫ International orders are processed and dispatched within 1-3 business day and sent from our Australian warehouse. All international orders are shipped using Australia post. We aim to get your order to you asap and international orders are usually delivered within 7- 15 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this timeframe which is out of our control. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
Covid -19 delays. We always deliver as swiftly and safely as we can, but our international services are currently affected by overseas disruptions and restrictions. For the latest info on delivery times and COVID-19 delays, see our international updates.
Do I have to pay Customs to receive my order?
∙∙≫ If you are located outside of Australia, you may have to pay the duties & customs fees to receive your order. We advise to contact your local postal service to be informed of what these charges may be if you have any concerns before placing your order. Ocea does not cover these charges.
Can i ship to a PO Box or Hotel
∙∙≫ Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
How can i use a gift voucher/promo code
∙∙≫ After you have added all the items to your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
∙∙≫ Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the return request, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
WHAT IF MY ITEM IS FAULTY?
∙∙≫ Our apologies if you have received an item that is not in perfect condition. Please send us an email immediately at hello@oceadesign.com.au. Any product that arrives with a fault must be returned within 14 days of arrival of your order. Faulty goods will be assessed and if the item is inspected and considered ‘Faulty’ Ocea design will refund in full the original cost of the item and reimburse for any postage incurred to return the item to us.
Our products are made with the best quality full grain leather. All Ocea products have a 6 Month Warranty for manufactures faults. *Please note this excludes noticeable fair wear and tear. All of our leather is dyed individually, so each product colour will vary from one to the next, making each piece unique! No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality. Colour fading or darkening, marking and stretching as a result of regular usage, all add to the character of your bag, leather is made to last a long time and to get better with age.
This warranty does not cover a leather product that has been damaged by accident, neglect, normal wear and tear or other factors not due to defects in materials or workmanship.
How do i care for my leather product
∙∙≫ Now that you have received your lovely Ocea design hand bag or wallet, you will want to make sure you protect it.
Natural leather absorbs the oils from your skin and through aging assumes a clasic aging look. As a general rule the less you do to clean your leather or suede the better. However, heres a few tips;
• Wipe with a soft damp cloth {make sure it is damp not wet}.
• Use a specialised leather bag cleaner for stubborn marks or dirt, but be aware that this can discolour your leather.
• Allow water drops dry naturally, DO NOT attempt to place the product near a heat source to speed up the drying process.
• It is worth protecting your leather with one of the many leather protection products on the market. Just remember to test it on a small part of the bag first as it may discolor the leather.
• Ink stains penetrate the leather and wont come out.
• Be aware that unwashed or dark denim may rub off onto the lighter coloured leather if the leather is not protected.
• Store it in a dry, cool, well ventilated place away from high tempertures in a breathable bag. Avoid plasic bags which prevent air circulation and aviod moth balls.
• When not in use, store your leather bag in its specially made dust bag.
• Since leather is porous, it loses moisture through evaporation. Use a leather conditioner once in a while to keep your bag super soft, protected and looking its best. Wipe excess product and allow the bag to air dry completely before storing it
• Do not expose it to direct heat or sunlight for extended periods.
