Frequently Asked Questions

faqs

Frequently Asked Questions

We aim to make your Ocea experience smooth and enjoyable. Whether you have questions about your order, leather care, or our crafting process, find answers below.

Orders & Shipping

When will my order be dispatched?

Orders are typically processed and dispatched within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking details. During peak periods or promotions, dispatch times may be slightly extended.

Do you ship internationally?

At this time, Ocea Design ships within Australia only.

International shipping will be available in the future — please stay tuned for updates.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking link.

Tracking updates will be available as soon as your parcel is scanned by the courier.

Can I update my delivery address?

If you need to update your delivery address, please contact us at hello@oceadesign.com.au as soon as possible after placing your order.

Once an order has been dispatched, we are unable to make changes to the delivery address.

Returns & Exchanges

What is your return policy?

We accept returns or exchanges within 14 days of delivery, provided the item is unused, in original condition, and returned with all original packaging.

For change-of-mind purchases, we offer an exchange or store credit. Original shipping fees are non-refundable.

How do I request a return or exchange?

To request a return or exchange, please contact us at hello@oceadesign.com.au within 14 days of delivery, including your order number and details of your request.

Once approved, we will guide you through the return process.

Do I need to pay for return shipping?

Return shipping costs are the responsibility of the customer for change-of-mind returns.

If an item is deemed faulty or arrives damaged, return shipping will be covered by Ocea Design, in accordance with Australian Consumer Law.

Product & Craftsmanship

Are your products made from genuine leather?

Yes. All Ocea Design products are made from real cowhide, goat, and sheep leathers.

Why does my leather look slightly different from the photos?

Leather is a natural material, and variations in grain, texture, and colour are to be expected. Lighting conditions during photography, as well as screen settings, can also affect how colours appear. These natural differences are part of what makes each Ocea Design piece unique and authentic.

How do I care for my leather wallet or bag?

To keep your leather looking its best, avoid prolonged exposure to moisture, heat, and direct sunlight. Gently wipe with a soft, dry cloth when needed and store in a cool, dry place when not in use. With proper care, your leather will soften and develop character over time.

Our Brand

Who is behind Ocea Design?

Hi, I’m Kel, the one-woman show behind Ocea Design.
A mum of three boys in three years, fuelled by coffee, creativity, and a passion for beautiful things that last.

Ocea Design began as a dream to balance motherhood and design, and has grown into a brand that celebrates women who do it all — with style, heart, and a little freedom stitched into every seam.

Every wallet and bag is crafted from premium leather, designed to age beautifully, and made to simplify life. Because fashion should empower, not overwhelm.

Where are your products made?

Our products are made in Indonesia, in partnership with a small, family-run workshop known for its craftsmanship and attention to detail.

Each piece is thoughtfully produced using ethically sourced materials, with a focus on quality, longevity, and responsible production.

By choosing Ocea Design, you are supporting skilled artisans and a family business that shares our values of care, integrity, and timeless design.

Do you work with sustainable materials?

We are committed to making thoughtful choices wherever possible. Our products are crafted using high-quality leather sourced through responsible suppliers, with a focus on durability and longevity.

By creating timeless pieces designed to be worn and loved for years, we aim to reduce unnecessary consumption and support a more considered approach to fashion.

Still Need Help?

Couldn’t find what you’re looking for? We’d love to assist personally. Send us a message through our Contact Us page, and we’ll get back to you within 1–2 business days.

Contact us

last call

Now That You Know, Find What You Love

You’ve got the answers — now it’s time to find the piece that feels like you.
Each Ocea Design wallet and bag is made with care, crafted to last, and designed to make every day a little more beautiful.

Shop the Collection

Stay Connected, Beautifully

Be the first to know about new collections, exclusive offers, and behind-the-scenes stories from the heart of Ocea Design.

Quick Links

Home

Shop

About Us

Policies

Privacy Policy

Terms of Service

Shipping and Refund

Need Help?

Contact Us

FAQs