Shipping and Refunds Policy

Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $30 flat rate shipping to USA.

Shipping Options

Price

Standard - Australia Post

Free Australia-Wide Shipping

Express - Australia Post

$15.00

NOTE: We are not responsible for shipping carrier delays.

Friendly Customer
Support

Free Standard Shipping
 

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Australia Post

Estimated delivery: 10–15 business days. Delivery times are estimates only and may vary depending on the destination, customs processing and carrier delays.

$30 AUD for one item. Additional items may increase the shipping cost depending on the size and weight of the order. For eligible international orders, duties and taxes are prepaid by Ocea Design where applicable, so there should be no unexpected import charges on delivery

Australia Post

Estimated delivery: 6–15 business days. Delivery times are estimates only and may vary depending on the destination, customs processing and carrier delays.

$50 AUD for one item. Additional items may increase the shipping cost depending on the size and weight of the order. For eligible international orders, duties and taxes are prepaid by Ocea Design where applicable, so there should be no unexpected import charges on delivery

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
Please contact us at hello@oceadesign.com.au before returning any item so we can provide the return address and instructions. We accept returns within 30 days of delivery, provided the item is unused and in its original condition. For change-of-mind returns, the customer is responsible for return postage. Once your return has been received and approved, your refund will be issued to your original payment method. 


If your order arrives damaged or faulty, please email us as soon as possible at hello@oceadesign.com.au with your order number and photos of the issue. We’ll assess the problem and work with you on the appropriate solution. Where the item is confirmed to be faulty, we’ll cover the return postage in accordance with Australian Consumer Law.


We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@oceadesign.com.au We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct delivery address. Ocea Design is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If an order is returned to us, we will contact you to arrange redelivery. Additional shipping costs may apply.